About Jacinta Ashworth Image Library picture jacinthsmall.jpg

social and market research consultancy

Career history

I have 15 years' experience in the research industry. I am a full member of the Market Research Society (MRS) and a member of the Social Research Association (SRA).

Before going freelance, I worked for 9 years at BMRB International, a top 6 UK agency. On joining, in 1992, I underwent their industry renowned in-house graduate training scheme and obtained the MRS Diploma. Early experience focused on customer satisfaction surveys, local government public consultation and media research. From 1995 I worked in the Social Research Division, specialising in work for the public and voluntary sectors. In 1997 I was promoted to Associate Director, with managerial and budget responsibility. On leaving BMRB in August 2001, to have first child, was a Senior Associate Director responsible for a team of 5 Research Executives.

Since forming Research Matters in 2001 I have worked for a variety of public and not for profit sector organisations on a part-time basis.

     
Recent Experience

Through Research Matters I have provided research consultancy to charities and public sector organisations on the following issues: charity governance, policy research, supporter relations, housing and environment.  Clients include  a housing association, an environmental consultancy, and various charities in the fields of: overseas relief and development, child protection, ex-Service welfare, disability and  consumer/citizen rights.
 
In 2005/06 I was involved in the design and implementation of a significant piece of policy research for the Royal British Legion, in collaboration with the management consultants Compass Partnership.  This research into the welfare needs of the ex-Service community involved quantitative and qualitative research as well as forecasting of future needs.  The landmark reports written by myself have been published by the Royal British Legion, and gained considerable media interest.  They are available to download from the Publications section of their website:
 http://www.britishlegion.org.uk/index.cfm?asset_id=509073
 

I have provided support at all stages of the research process:

  • formulating an overall marketing research strategy;

  • desk research

  • full project management of quantitative surveys;

  • questionnaire design;

  • data analysis;

  • reporting;

  • presenting results (including running workshops and seminars)

  • bespoke secondary analysis of survey data (including market segmentation and identifying key drivers of customer satisfaction, through multi-variate techniques)

 
Formative years
 
Whilst at BMRB I conducted surveys for many central Government departments and public sector agencies including the Home Office, DSS, DfEE, COI, OME, ACAS and the Court Service among others; with published studies for the Home Office, OME and the National Lottery Commission.  Topic areas researched include crime, citizenship, racial discrimination, employment and careers, benefits, human resources. 
 
For the not for profit sector, I conducted several policy-related studies with published reports for SCOPE, the British Heart Foundation and the National Centre for Volunteering.  I also conducted supporters' opinion research for various national charities amongst different stakeholders i.e. donors, volunteers, mail order customers, corporate sponsors, potential supporters etc.

I gained experience of all the main modes of data collection (face-to-face, telephone, postal) and sampling techniques (from quota to random probability). I am familiar with both consumer and b2b interviewing.
 
 
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